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Everything on Tinza is handcrafted from copper and brass — two materials chosen for their beauty, durability, and ability to grow more characterful with time.

From kitchen and dining essentials to lighting, wall décor, and decorative accents, every piece is designed to bring warmth and intention to a space. You'll also find bathroom fixtures, cabinet hardware, and outdoor pieces for a more complete transformation.

Every product page lists exact materials and care instructions, so you always know exactly what you're bringing home.

Unique handcrafted pieces: No factory lines. No duplicates. Every item is handcrafted with its own personality, texture, and story.

Made by exceptional artisans: Real people with generations of skill, shaping copper and brass into generational décor built to be passed down.

Every maker, carefully handpicked: We hold every artisan to the highest standards of craftsmanship, reliability, and authenticity — so you can shop with complete confidence.

Head to the bottom of any page and click Contact Us to reach our support team directly.

Having your order number on hand will help us resolve your issue as quickly as possible.

Buying on Tinza is simple. Here's how:

1. Browse or search — Explore our collection by category or use the search bar to find something specific.
2. View product details — Click any item to see photos, materials, dimensions, care instructions, and the artisan behind it.
3. Contact the seller (optional) — Have a question? Reach out to the artisan directly to get more details before placing your order.
4. Add to cart — Select your preferred size, finish, and quantity, then click "Add to Cart."
5. Proceed to checkout — Review your cart and click "Proceed to Checkout."
6. Enter your details — Provide your shipping address and choose a payment method. All transactions are fully secure.
7. Place your order — Review everything and click "Place Order." A confirmation email will land in your inbox right away.

Connecting directly with artisans is simple. Here's how:

1. Go to the product page — Find the item you're interested in.
2. Message the artisan — Look for the contact option near the price or seller info.
3. Write your message — Ask about materials, customization, shipping, or anything else on your mind.
4. Wait for a reply — The artisan will respond directly to your inbox, usually within 24–48 hours.

You can also visit the seller's shop page and reach out from there.

You can check your order status anytime in just a few steps:

1. Log into your account — Head to My Account > Orders.
2. Find your order — Click on it to see its current status and details.

Need more information? Reach out to the artisan directly from the order page.

Finding the perfect copper or brass piece is simple.

Use the search bar at the top of any page. Type a keyword (e.g., "brass lamp," "copper pitcher," "wall sconce").
Filter your results by category, material, price, or artisan location.
Browse by category from the main menu: Kitchen & Dining, Lighting, Wall Art, and more.

Tip: Create a free Tinza account to save your favorite items for later.

It depends on where your order is in the process.

Haven't placed an order yet? Head to My Account > Addresses, click Edit next to your shipping address, update your details, and save.

Order placed but not yet shipped? Reach out to the artisan immediately through your order page and ask them to update the address. Most artisans can accommodate the change as long as the order hasn't been prepared for shipping yet.

Order already shipped? Unfortunately, the address can no longer be changed on our end. You'll need to contact the shipping carrier directly with your tracking number to request a redirect — please note that additional fees may apply.

It depends on where you are and where your artisan ships from.

Domestic orders (same country as the artisan): Standard local sales tax or VAT is applied at checkout. No additional customs fees.

International orders: Your local customs office may charge duties, import taxes, or handling fees upon arrival. These charges are the buyer's responsibility and are not included in the item price or shipping cost shown on Tinza.

We recommend checking with your local customs office before placing an international order to avoid any unexpected fees.

Shipping times vary depending on the artisan's location and whether your item is ready-made or custom-crafted.

You'll find the estimated delivery timeframe directly on each product page.

All Tinza products are handcrafted, meaning no two pieces are exactly alike.

You may notice slight variations in color, texture, or finish — this is a natural characteristic of working with materials like copper and brass, and part of what makes each piece truly one of a kind.

Absolutely! Tinza offers a personalized customization experience where you can collaborate directly with our artisans to bring your vision to life.

1. Submit your request through the "Design Your Own" feature.
2. Discuss details (design, size, finish, price) with the artisan.
3. Confirm your order once everything is agreed upon.
4. The artisan begins crafting your piece.

1. Submit your request through the "Design Your Own" feature
2. Discuss details (design, size, finish, price) with the artisan
3. Confirm your order once everything is agreed upon
4. The artisan begins crafting your piece

Because custom and made-to-order items are crafted specifically for you, they are generally not eligible for return.

However, if your item arrives damaged or significantly different from the agreed design, you can contact us for support.

Return policies vary by seller, but most items are eligible for return as long as they are unused, in their original condition, and returned within the seller's specified timeframe.

For the exact return conditions on any item, check the product page before purchasing.

If your item arrives damaged, incorrect, or not as described, don't worry — we've got you covered.

Reach out to us or the seller as soon as possible through our support page, and we'll work with you to find the right solution quickly.

Depending on your country, your order may be subject to customs duties, taxes, or import fees upon arrival.

These charges are set by your local authorities and are the responsibility of the buyer. We recommend checking with your local customs office before placing an order if you're unsure what may apply.

Tinza brings together a curated network of skilled artisans and workshops, each carefully selected for their expertise in copper and brass craftsmanship.

We carefully select sellers based on:
- Craftsmanship quality: because the skill behind each piece matters.
- Authenticity of their work: we only collaborate with artisans whose work is genuinely their own.
- Alignment with Tinza's vision and values.

Through this rigorous selection process, we ensure every item received by our customers reflects quality, authenticity, and workmanship.

Because Tinza works with independent artisans, warranty terms may vary slightly by seller. What remains constant is our commitment — every product is held to the same high standards of quality and craftsmanship.

If something isn't right with your item, we'll work with you to find a fair solution.

Most products are covered against manufacturing defects and damage incurred during delivery. For specific warranty details, check the product page or reach out to the seller directly before placing your order.

Warranty coverage varies by seller, but here's what is generally included and excluded:

What's covered:
- Manufacturing defects
- Structural issues affecting the functionality of the piece
- Damage that occurred during shipping

What's not covered:
- Normal wear and tear
- Natural patina or aging of copper and brass
- Damage caused by improper use or cleaning