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Tinza
Return &
Return &
Exchange
At Tinza we offer free returns and exchanges on most items.
For custom or made-to-order pieces, policies vary by seller.
Check the product page for details.
01
Check with the Seller First
Return and exchange options vary by item and artisan. Before starting a return, we recommend checking with the seller directly through your order page.
02
Free Returns on Eligible Items
Most ready-to-ship items are eligible for free returns within 14 days of delivery.
Custom or made-to-order pieces may have different terms.
Contact the seller through your order page for details.
03
Damaged or Missing Items
If your order arrives damaged or not as expected, start by messaging the seller
through your order page, most issues get resolved quickly from there.
If you still need help, we're always available through the Help Center.
04
Refund or Exchange Process
Once your return is approved, the seller will share shipping instructions. As soon as they receive and inspect the item, you'll get your refund or your exchange will be on its way.
Need Help?
If you have questions about returns, exchanges, or a damaged order, feel free to reach out to the seller directly or visit our Help Center.